When a nationwide healthcare organization transitioned from one hosted voice provider to another, they entrusted MusicWorks to manage the migration of all caller-facing voice messaging, ensuring a seamless and consistent branded experience throughout the rollout.
This enterprise migration spanned more than 1,100 locations and required meticulous planning, coordination, and execution. Our team trained four experienced portal managers on the new hosted voice platform while producing new Omni-Voice recordings to meet updated selector code requirements. Existing audio assets were carefully repurposed whenever possible, ensuring consistency and efficiency. Working in close partnership with our client, we maintained constant communication to stay aligned with evolving requirements, timelines, and rollout schedules.
As each location transitioned to the new platform, its On-Hold Media, Auto Attendant, After Hours, Options Menu, and General Voice Mail messaging were fully deployed and operational, delivering a seamless experience for both employees and callers from day one.
