METICULOUSLY MANAGED ON-HOLD SOLUTIONS
- SCRIPTWRITING
- PRODUCTION
- CONTENT MANAGEMENT
Who are we
Heard by Millions Every Month
But at our core, MusicWorks is one of the best in the business when it comes to on-hold media and premium voice recordings.
Today, MusicWorks maintains a midtown Manhattan office supported by a network of top-shelf producers, writers, designers, audio engineers, directors, editors, and visual effects artists. Embracing the concept of mobility and off-site collaboration, we’re not only able to deliver constantly evolving creative, we’re also able to do it faster and for less.
What we can do
Our Services
Managed On-Hold Solutions
The truth is nobody likes to be put on-hold or maneuver his or her way through an automated menu. But with the right creative and the right production, you can turn this otherwise frustrating experience into something that actually offers value to your callers and builds equity in your brand.
If your company puts just 20 calls a day on-hold for 45 seconds or more, each year you will generate 90+ hours of collective hold time. How your company chooses to use this time has become an increasingly defining factor in the perception of your company. Professionally recorded on-hold experiences have proven to reduce caller abandonment, reduce perceived wait times, increase product and service awareness and create an opportunity to speak directly to your customers in a captive, one-on-one audience.
If you’re running a hosted platform, we can deliver the files already formatted for drag and drop simplicity. If you’re in need of equipment, MusicWorks’ IP, Telco, and USB media players have been designed to integrate seamlessly with any on-premise phone system.
Whether you have one location or a 1,000, MusicWorks will meticulously manage every aspect of your on-hold program from scriptwriting and production to content management and on-going production updates. Every client interaction is an opportunity to build your brand and drive sales. On-Hold Marketing is one of those critical interactions.
Premium Voice Recordings
Call Flow Design | Scriptwriting | Voice Casting | Production | Content Management
Within seconds a perception of your company is formed when greeted with any automated voice technology and how you sound is often how you’re perceived. The solution; create an environment of legitimacy from that first point of contact and throughout the entire telecommunications experience.
MusicWorks can manage the entire process from call flow design and multi-lingual voices, to translation services and scriptwriting for complex, multi-level auto attendant menus. Your callers will instantly feel like they’ve called a professionally managed company giving them the confidence they need to do business with you.
MW360
MW360 is an integrated marketing solution designed to optimize the quality of all company/client touch points, while creating a sophisticated level of consistency throughout your entire organization. Every single touch point between your company and your customer matters regardless of how subtle it may be. It’s what clients hear when they’re put on hold. It’s the music they hear in your store, it’s the video they see in your reception area. It’s your website, your automated attendant and voice mail greetings, your after hours messages… Each and every one of these touch points makes an impression on your audience.
Audio
We script, cast and produce high quality audio to compliment any marketing initiative including on-hold music and marketing, branded voice solutions for any automated technology (Auto Attendants, Voicemail, IVR, and ACD), point-of-sale promotions, retail radio, broadcast radio, and sound design. We make it easy because we handle everything in-house – strategy, writing, voice casting, composing, production, and licensing.
Video
We provide full video creative and production services for pretty much any form of branded content you could possibly need. We handle every aspect of the creative and production process from scripts and storyboards to final post-production and trafficking.
Web
We plan, design and develop Websites with the same meticulous attention to detail deployed on every MW360 project. E-Commerce, CMS, and Mobile Applications all designed to be responsive; making sure your brand is conveyed consistently on all mobile, tablet and desktop applications.
Our Work
Audio
Video
Our Clients
Contact Us
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